Managed Services

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Energy One offers a broad range of services designed to support our customers’ energy operations.

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How can we help you?
Contact us for more information or to arrange a demo.

Technology Services
Infoserver hosting
& maintenance

Full hosting and management services offered for AEMO Infoserver.

Database support
& monitoring

Database monitoring, diagnosis, maintenance and support for Oracle and MS SQL technologies.

Licensing services

Licensing management and services offered for major enterprise applications including Oracle, MS SQL and SAP Business Objects.

Application (cloud)
hosting

Energy One products are deployable in the cloud (if required) for customer convenience and efficiency.

All Energy One hosting environments use locally-based and highly secure “Tier 1” data centres and infrastructure, to ensure the optimal mix of security and cost-efficiency.

Software-as-a-Service
(SaaS)

Energy One’s products are offered as true “on demand” software. Hosted on secure servers, users can access the enterprise-grade applications using a thin-client.
To ensure data integrity, applications are not multi-tenant. Instead, customers’ data is protected via “private cloud” deployment architecture.

The benefit of SaaS means that customers can obtain efficiencies not only from outsourced IT and server infrastructure, but also from innovative licence payment and user-pays price structures.

Application support
& monitoring

Customers seeking to reduce internal IT costs can take advantage of Energy One’s established services for the provision of monitoring and management of:

  • Database
  • Operating System
  • Application Server
  • Application support
  • For a variety of service packages (including 24/7)
Full range of
Software support

For all Energy One applications, we offer full software Support and Maintenance services including:

  • Updates and new releases
  • Periodic major releases
  • Help desk (including 24/7 services)
  • Issue diagnosis and resolution
  • ITIL service standards
  • Dedicated Account Manager

 

To speak to one of our Managed Services Experts, please contact us